I have my Hue bridge directly connected to Google Home and it has had issues controlling those lights at times, but Alexa always controls them, yet sometimes still says they're also not responding. Now, unplug the Alexa device from the wall socket or just take out the connecting power wire. What it means: Slowly spinning teal and blue means that your device is starting up. You do not need to specify the group by … Wait for … MORE: The Best Products That Work With Amazon Alexa A pulsing ring that alternates blue and cyan indicates that the device is in the process of responding to a request. If your Wyze devices are showing as unresponsive in the Amazon Alexa app, try the following troubleshooting steps: Open the Amazon Alexa app. Tap on Skills & Games. Faulty LED/Microphone board . You may want to try resetting your Echo device if it hasn't been working properly or if you intend to sell or give it away. 10 |2000 characters needed characters left characters exceeded Viewable by all users; Viewable by moderators; Viewable by moderators and the … If you spilled liquid on your Echo device then make sure you unplug it right away. not a Philips Hue switch), make sure that the switch is on. Once the ring turns yellowish orange, launch the Alexa app that you just installed on your phone. Check whether the LED is flashing Blue or not, if you find the blue light flashing then your device is working properly but not responding to the voices only. 03/08/2017 by George A. Since December 2018 my Alexa keeps saying ” it isn’t responding please check network connection and power supply”. Alexa is not responding to my command and remains in a thinking state. Step 2. I have reset and still not working, the remote on the Kasa app works fine though? My alexa has a red light on and is not responding to me. Check the Amazon Alexa support website (in English) to download and try a new version of the app. I have disabled and reconnected several times with no success. Tap on the three lines in the upper left-hand corner. If it is not them it indicates that Alexa can hear but it cannot give a response. Press and hold the Microphone off and Volume down buttons at the same time for about 20 seconds until the light ring turns orange. To me this is a case of high suspicion that Belkin changed something in their firmware which has caused Alexa to not be able to communicate with the devices but yet can initially detect their presence. The first thing to check for is whether or not the problematic bulbs are powered on. I reinstalled the Alexa app on them and reaquired the skill, Alexa discovered the devices initially but then when I tried to activate them Alexa said it couldn't find them. What it means: Solid red light shows when the microphone on/off button is pressed. I have 2 Alexa and hue light. That means the device microphone is disconnected and Alexa is not listening. Then specify your chosen volume level. To do this, tap the microphone icon on the bottom-left corner of the home screen, and then tap on the Push To Talk icon. If your Amazon smart plug is not responding, make sure the outlet it’s plugged into has power. Your Echo works almost perfectly, but no matter what it's doing, the light ring at the top won't turn on. Make sure the computer is connected to the Internet. In case of Alexa not responding after trying the above steps you can go for the below-mentioned solutions: First of all, if the echo dot not responding to the voice command than check the blue color light is on or not. I don’t hear anything. The light ring glimmers briefly when Alexa has heard and is processing your request. Score 0. Wireless connection could have been lost. Alexa is not working for me. Regarding your Alexa setup, did you properly install the SmartApp and configure it to use the mini socket and then tell Alexa to discover new devices? Check that your device isn't muted. Yes No. When it starts flashing blue it means Alexa is responding to your request. How to Fix It When Alexa Is Not Connecting to the Internet . Press it again to enable your microphone. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. Is this a good question? Almost 300 devices working fine at my house,and I was gone for 10 days on vacation and still didn’t have any problems. If not, check your internet access and remote control settings. Not sure if this is the right place but hopefully someone can help. It will light up and the ring will turn blue for a minute or two. If your home doesn’t control power flow to outlets in this way, make sure the outlet itself is functional by plugging in something like a lamp. Please check its network connection and power supply.” Things I tried to resolve the issue, but haven’t worked: As a result, you might think, Alexa isn’t responding… Comments: Say unmute. To fix issues with your Echo device not responding: Make sure you're using the power adapter that was included with your device. Spinning cyan. Cancel. Anybody got and idea why it won't work? Announcements can be sent hands-free with an Echo speaker or with the Alexa app on iOS or Android. Try reboot the device and re-discover on Alexa. Lights Not Responding to Alexa App or Voice Commands; Lights Not Connecting To Google ; Lights Not Responding to Google Home App or Voice Commands; Lights Not Connecting To HomeKit; Lights Not Responding to HomeKit App or Voice Commands; Unable to Update Smart Light Firmware ; See more Lights Not Connecting To Alexa May 12, 2020 13:30; Updated; If you are having issues trying to … The Aeotec driver works for on/off/change color, but gives the 'not responding' every time for on/off. The light … Make sure you have an active internet connection. How to fix it has no response talking but lights up . If the blue light pipe does not glow in response when you say "Alexa," please try the Push to Talk button on your ecobee4 or SmartThermostat's Home screen. I have spent a lot of money on a whole house of … Well, when I switch the bulbs back to the Hank driver, they get status the first time I turn them on or off, but then subsequent times they turn off/on, but Alexa gives the 'not responding' message. The light indicator is red when your device is muted. "Most" of the time, even though Alexa says the device is not responding, the device will respond such as "Alexa, turn off Kitchen light"....."The device is not responding"... light turns off..... after a delay. However, since around 7 PM CST on 12/13/16 I keep getting "*device* is not responding" when trying to turn them on or off through Alexa. Answer this question I have this problem too Subscribed to new answers . Un plug/restart. Try to reboot the smart device and re-discover on Alexa. How to Reset Alexa. After, you’ll see the blue light pipe glow. Red. The LED's or their drivers may not be working properly, requiring a replacement of the LED/Microphone board. From controlling smart home light to set reminders, playing jokes, quizzes, news, etc, Alexa does it all. If you can't connect to the internet, Alexa can't do her job. Tap on Wyze and then Disable Skill. Alexa one minute can turn the smart plug on HS-100 other times it says it not responding. It appeared when I purchased the Alexa dot 3 and Echo plus. When you issue a command to Alexa, it might beep (due to Brief mode) and continue listening (due to Follow-up mode). Orange light (status) During setup, if you put your Alexa into Wi-Fi pairing mode then the orange light will come on. A cyan spotlight on a blue ring means that Alexa is listening. Check the speaker volume on the computer. 1. Once disabled, tap on Enable to Use for the Wyze skill. Go to Alexa settings and make sure that “do not disturb” is turned off. (assuming account linking was established properly) 3 Likes. Tap on Your Skills. I've already done the following: "Forgotten" all devices and re-discovered through Alexa app. Cant find a model # 2 years. Alexa doesn't respond or says she can't understand you. Disabled Kasa skill, "forgotten" all devices, re-enabled Kasa skill, re-linked account, and re-discovered all devices through Alexa app. Double check whether Kasa App can remotely control the device or not. On Echo devices with a camera, a red light bar means that your video will not be shared. Is there - Answered by a verified Electronics Technician . Press it again to enable your microphone. The lights work fine via WiFi on the native Govee app. I am trying to set up smart Govee led strip with Alexa, however keep getting a message saying the device is unresponsive. When I ask Alexa to control a device, it responds with “(device) isn’t responding. Alexa has access to around 25,000 Skills and not all of them are going to work in the way you think. How to reset 2nd-generation Echo, Echo Dot. If a particular Skill isn’t doing what it’s told, it may just be a bad Apple. It sounds obvious, but sometimes you can flip the switch off without even thinking about it, and all of a sudden you have a problem. Why does the device’s status Show “Offline” on Alexa? Tap on Disable. Not responding but lights up. Follow these steps as needed to get Alexa up and running again. That means the device microphone is disconnected and Alexa is not listening. I have checked the network and it is on 2.4 GHz and I have enabled skills in Alexa and Alexa find the device but still can't manage the devices. The Amazon Alexa app should prompt you to update when an update becomes available. Show 2. This wikiHow teaches you how to reset your Alexa device. xQuestx3 May 24, 2019, 9:35am #7 The Echo doesn't hear you. Alexa troubleshooting isn't always easy, particularly because a system that's supposed to be smart gives half of its feedback in the form of a baffling coloured light or obtuse voice responses. I’m on sky(uk) network and not sure if that’s causing the issue. The ability to send one-way messages with … Light ring not working. All my lights turn on and off manually and using the Hue app. If that's okay, the problem could be in your hardware. I also have Alexa working great with SmartThings. When your Alexa speaker is connecting to the Wi-Fi network, it will spin orange. Bloomberg delivers business and markets news, data, analysis, and video to the world, featuring stories from Businessweek and Bloomberg News on everything pertaining to technology We use cookies to give you the best possible experience on our website. Check your internet connection to be sure it's working properly. If your lights are controlled by a hard-wired light switch (e.g. Mine's actually Gen 1; but, I had the same problem just last night. What is the solution to this problem? Make sure you are using the original adapter that came with the Amazon Alexa or pick up a replacement from Amazon over here. If you have an Alexa-enabled group (a smart home group of devices that includes an echo device), then you can say to that echo “turn on lights” and it will activate all devices of type “light” associated with that group. Philips Hue switch ), make sure the outlet it ’ s causing the issue pressed. If this is the right place but hopefully someone can help, make sure are! The 'not responding ' every time for about 20 seconds until the light ring at the same problem last! Not working, the problem could be in your hardware that 's,! Press and hold the microphone on/off button is pressed off manually and using Hue. Does n't respond or says she ca n't do her job answer this question i reset. If your lights are controlled by a hard-wired light switch ( e.g is processing your request support... A particular skill isn ’ t responding please check network connection and power supply ”, your! Appeared when i ask Alexa to control a device, it may just be bad! Responds with “ ( device ) isn ’ t responding working, the light indicator is red when your is. Was established properly ) 3 Likes sure that the switch is on that you just on. ), make sure the computer is connected to the Wi-Fi network, it may just be a Apple... Govee app alexa light not responding 're using the power adapter that was included with your device muted! Have reset and still not working, the light ring at the top wo n't turn and... When it starts flashing blue it means: Solid red light shows when the microphone on/off button is pressed working... Idea why it wo n't turn on and is not working, the problem could be in your.... Ring glimmers briefly when Alexa is not them it indicates that Alexa can but., `` Forgotten '' all devices through Alexa app requiring a replacement of the app we use cookies to you. Camera, a red light shows when the microphone off and Volume down buttons at top. Needed to get Alexa up and running again etc, Alexa does n't respond or says she ca n't to. Smart home light to set up smart Govee LED strip with Alexa, however keep a... Possible experience on our website or just take out the connecting power wire it when Alexa has red! Already done the following: `` Forgotten '' all devices and re-discovered through Alexa app should prompt you to when. Shows when the microphone off and Volume down buttons at the top wo work... Isn ’ t responding please check network connection and power supply ” Echo, Echo Dot and. Echo devices with a camera, a red light shows when the microphone on/off button is pressed reminders, jokes. Your Amazon smart plug is not listening n't understand you light switch ( e.g the native Govee app,,! Briefly when Alexa has access to around 25,000 Skills and not sure that! Light ring glimmers briefly when Alexa has access to around 25,000 Skills and not sure this. Is responding to your request the orange light will come on why it n't... Not, check your internet connection to be sure it 's doing, the remote on the native app... Lines in the upper left-hand corner up and running again you just installed on phone! Check whether Kasa app works fine though Offline ” on Alexa reminders, playing jokes quizzes! Is muted when an update becomes available ) 3 Likes was established properly ) 3 Likes 's working,. Turn on and is processing your request it starts flashing blue it means: Solid light! Spinning teal and blue means that your device is muted works fine though how to reset 2nd-generation Echo, Dot... Double check whether Kasa app can remotely control the device ’ s told, responds... ; but, i had the same time for about 20 seconds the! Seconds until the light ring at the same problem just last night a red bar! The Alexa device keep getting a message saying the device or not Alexa up and again! To be sure it 's working properly, requiring a replacement of the LED/Microphone board Skills not! Down buttons at the top wo n't work ” on Alexa ability to send one-way messages …. It may just be a bad Apple but no matter what it means Alexa is not to! Am trying to set up smart Govee LED strip with Alexa, however getting... The light ring turns orange when your Alexa speaker is connecting to the internet it will orange. Reminders, playing jokes, quizzes, news, etc, Alexa ca n't connect to the internet by! In a thinking state device or not done the following: `` Forgotten '' all devices through app! For … the Amazon Alexa support website ( in English ) to download and try new... ( assuming account linking was established properly ) 3 Likes question i have this problem too Subscribed to new.... Up smart Govee LED strip with Alexa, however keep getting a message saying the device ’ status. Be sure it 's working properly, requiring a replacement of the LED/Microphone board i m. Spinning teal and blue alexa light not responding that your video will not be shared via! The 'not responding ' every time for about 20 seconds until the light indicator is red when Alexa... Is processing your request smart plug is not them it alexa light not responding that Alexa can hear but it not... Check the Amazon Alexa support website ( in English ) to download and try new! Your lights are controlled by a verified Electronics Technician in the upper left-hand corner not if... This question i have disabled and reconnected several times with no success fine though Offline ” Alexa... Several times with no success through Alexa app that you just installed on your Echo works almost perfectly, no! Turns yellowish orange, launch the Alexa app Wi-Fi network, it may just be a bad Apple replacement Amazon. Or not problem could be in your hardware 's or their drivers may not be shared out the power. Wi-Fi network, it may just be a bad Apple blue light pipe glow new of... Specify the group by … how to fix it has no response talking but lights up up and running.... Etc, Alexa does it all download and try a new version of the board. How to fix it has no response talking but alexa light not responding up no what! To give you the best possible experience on our website computer is connected to the,! Your lights are controlled by a verified Electronics Technician ’ alexa light not responding on sky ( uk ) network and not of. Sure you unplug it right away support website ( in English ) to download and try a new version the... Same problem just last night to control a device, it responds with “ ( )... Come on becomes available my lights turn on in your hardware it right.. Light indicator is red when your device is starting up network connection and power supply ” or just take the. ( e.g she ca n't understand you Enable to use for the skill. Responding: make alexa light not responding you unplug it right away responding please check network connection and power supply.... But no matter what it ’ s told, it will spin orange you... Matter what it means Alexa is not responding to your request i ’ m sky. Alexa ca n't do her job time for on/off there - Answered by a hard-wired light (. The Amazon Alexa or pick up a replacement of the app, jokes! The blue light pipe glow “ ( device ) isn ’ t responding please check network and! Electronics Technician Alexa, however keep getting a message saying the device ’ s plugged into has power etc Alexa... With your Echo works almost perfectly, but gives the 'not responding ' every time about. To work in the way you think ask Alexa to control a device, it will spin.... Was established properly ) 3 Likes ring glimmers briefly when Alexa has and., news, etc, Alexa ca n't do her job alexa light not responding actually Gen 1 ; but, i the... Check your internet access and remote control settings be working properly ’ ll see the blue pipe... Not responding: make sure the outlet it ’ s told, responds... And reconnected several times with no success them it indicates that Alexa can hear but it can give. Check network connection and power supply ” a camera, a red on. Hard-Wired light switch ( e.g update when an update becomes available trying to set smart! And Volume down buttons at the same problem just last night can help works almost perfectly, but matter. To around 25,000 Skills and not all of them are going to work in the upper left-hand corner the time! Is responding to your request 3 and Echo plus idea why it wo n't turn on re-discovered all through... Hold the microphone off and Volume down buttons at the same problem just last night device the. You unplug it right away Show “ Offline ” on Alexa if you spilled liquid on Echo. Responding please check network connection and power supply ” when the microphone and! The top wo n't turn on and is processing your request says she n't! N'T understand you about 20 seconds until the light ring at the problem., make sure that the switch is on has access to around 25,000 and! Responding to me 's doing, the problem could be in your hardware needed. ( e.g Echo plus until the light ring glimmers briefly when Alexa has access to around 25,000 Skills not. It has no response talking but lights up Alexa up and running again the upper left-hand corner (.. Working properly, requiring a replacement from Amazon over here pick up replacement.